Refund policy
Return and Refund Policy
At ES-MEO DERM, we strive to provide high-quality products, but we understand that sometimes returns may be necessary. Please read through our return and refund policy for more information.
Returns:
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We accept returns within 7 days from the date you receive your order.
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To be eligible for a return, the product must be unused, unopened, and in the original packaging.
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Some products are non-returnable, such as personal care items or opened skincare products, for hygiene and safety reasons.
How to return an item:
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Contact our customer service team at sameermemon937@gmail.com or call us at 0327 3497401 within 7 days of receiving your order.
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Provide your order number, the product you wish to return, and the reason for the return.
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We will guide you through the return process and issue a return label if applicable.
Refunds:
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Once your return is received and inspected, we will send you an email to notify you that we have received the returned item.
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If your return is approved, we will initiate a refund to your original payment method.
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Refunds may take 7-10 business days to reflect in your account, depending on your payment provider.
Non-refundable items:
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Gift cards
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Items on sale or discounted offers
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Opened or used products
Exchanges:
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We currently do not offer exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired product.
Damaged or Defective Items:
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If you receive a damaged or defective product, please contact us immediately at sameermemon937@gmail.com or call 0327 3497401. We will assist you in arranging a return or exchange.
If you have any further questions or concerns about our policies, feel free to reach out. We're happy to help!
Thank you for choosing ES-MEO DERM!